You can return your order for a refund within 14 days of receipt. Alternatively, you may choose to return it within 7 days for an exchange.
How to return an item to us
You will need to pay the cost of posting the clip on sunglasses back to us unless the goods were faulty or unless we have made an error in sending them to you.
You may wish to pay the small amount extra to use a recorded postal service so that you are covered in the event of loss or damage during mail delivery. We can only process your refund when we receive your returned order.
Please package up your order carefully to ensure that it arrives undamaged and send your return to us at:
Eyewear Accessories Ltd
Old Well Barn
College Lane, Ide
Please include a copy of your receipt and a note requesting a refund.
Processing your refund
We will process your refund within 7 days of us receiving your returned goods and will email you to inform you. Refunds can only be credited to the card that was used for the original purchase.
In compliance with the Distance Selling regulations, we are unable to refund custom made products including lenses made to your requirements unless they are faulty.
Refunds exclude international shipping and all premium rate priority postal services, such as Special Delivery.
Click here to find out about when we are processing returns and exchanges over the Christmas and New Year period.
Eligibility for refund
You have a statutory duty in law to take reasonable care of the goods and packaging and if you are returning them, to take reasonable care to ensure that we receive the goods and that they are not damaged in transit.
Please check that you are happy with the fit and comfort of the clip on sunglasses as soon as possible after receiving them. We cannot give a refund on returned clip-on sunglasses that you have had adjusted or reshaped in any way either by yourself or a third party in order to modify the fitting.
Please return all goods with their original packaging and, while we recognise that you need to inspect them, we ask you to do so without removing any product labels unless you intend to keep them.
Please note that Eyewear Accessories will not accept responsibility for any damage to clip on sunglasses or cases or to the wearer’s prescription glasses if this occurs as a result of you failing to follow our care and safety guidelines as shown on this website, a copy of which is also enclosed with every order for your reference.
Important note about returns from outside the EU
If you are outside the EU and wish to return a product to us for a refund, you must mark the customs documentation as "goods returned for refund under Warranty - no commercial value". This should mean that no customs duties are payable.
Please note that in any event, we will not accept any incoming package or provide a refund unless there is no customs duty payable or it has already been paid by the sender.