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Delivery of your order

We provide same day dispatch by Royal Mail first class post of orders received by 12:00 pm Monday to Friday.

Last dispatch date for new orders over Christmas

Our last dispatch date for new orders before Christmas will be Wednesday 20 December 2017. Any new orders received after 12:00 pm on 20 December will be dispatched from 2 January onwards.

When normal dispatch timing resumes

Dispatches will resume as normal from Tuesday 2 January.

How we communicate with you about your order

We will use the email address you have specified when placing your order as the means of communicating with you about any items relating to your order, exchanges, or refunds. 

Therefore you please provide us with an email address which you check regularly in case we need to contact you about the status of your order.

Weekends and bank holidays

We do not dispatch on weekends or Bank Holidays, nor does Royal Mail deliver goods on Bank Holidays.

What if an item is out of stock?

Occasionally at times of peak demand, an item ordered may be out of stock, in which case we will contact you promptly by email to advise how long your order will take to supply. Where available we will also offer you a choice between an alternative model that is in stock, or a full refund.

How much does delivery cost?

Delivery within the UK (except Channel Islands)

 Order value Delivery cost
Up to £40.00 £1.99
£40.01 to £90.00 £2.99
£90.01 to £120.00 £4.99 *
£120.01 to £150.00 £5.99 *

** Sent by Royal Mail tracked delivery service (signature required on receipt).

Orders from other EU countries

We offer subsidised delivery via Royal Mail international services for all orders within the EU. Delivery prices are as follows:

 Order value Delivery cost
Up to £60.00 £2.50 (untracked airmail)
£60.01 to £120.00 £8.00 (sent by tracked airmail)

** Orders over £120.00 in value: please email us to request a quote if you require a larger order.

International shipping costs are not refundable should you decide to return your order.

Trackable delivery is not available to Norway.

Orders from outside the EU

We offer airmail delivery via Royal Mail international services to the following countries:

  • Australia
  • Argentina
  • Brazil
  • Gibraltar
  • New Zealand
  • Singapore
  • Switzerland

Shipping prices to these destinations are as follows:

Order value Delivery cost
Up to £60.00 £5.00
£60.01 to £120.00 £13.00 (sent by tracked airmail)

** Orders over £120.00 in value: please email us to request a quote if you require a larger order.

International shipping costs are not refundable should you decide to return your order.

If ordering from outside the EU, bear in mind that you may incur import taxes / charges on your delivery. These are outside our control and you are liable for any such charge levied by your country’s customs department.

Are any local taxes payable on my order?

If you are within the UK or in a country in the EU, you will not have to pay tax on your order.

If you are ordering from outside the European Union, you may have to pay local taxes on the package when it arrives in your country.

We do not deliver to the Channel Islands.