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Operating times over Christmas and New Year

Here we explain when we are dispatching new orders over the Christmas and New Year period and when our help line and email services will be operating.

Last dispatch date for new orders over Christmas

Our last dispatch date for new orders before Christmas will be Friday 21 December 2018. Any new orders received after 1:00 pm on 21 December will be dispatched from Wednesday 2 January onwards.

When normal dispatch timing resumes

Dispatches will resume as normal from Wednesday 2 January.

Processing of refunds and exchanges received over Christmas

Refunds and exchanges received after 21 December will be processed as soon as possible after 2 January.

Responding to call back requests and emails

From 21 December to 2 January we will not be able respond to call back requests and emails but will handle them as soon as possible after we return on 2 January 2018.